Describe your concerns, we don't need all the detail at this stage just an outline so we can establish whether or not we can help you.

We'll be in touch using the details you provided. We may need to ask some more questions at this stage.

We may need amounts, dates or other details to put together an effective complaint. We can obtain a lot of information from the fiorms you were dealing with so we may ask for your permission to contact them on your behalf.

Once we have the information we will determine whether you have grounds to make a complaint and if so prepare a detailed complaint and issue this to the relevant party. We will deal with all queries and request from the firm and where necessary challenge them on their findings.