How it works
Simple steps to making a successful complaint.
Step 1
Tell us about your concerns
Submitting a complaint is easy. Simply fill out our online form with information about the issue you’re facing. Our team of experts will review your complaint promptly and provide you with guidance on the next steps to take. We may contact you to clarify details of your complaint using the method you prefer.
Step 2
Wait for us to get in touch
We’ll be in touch using the details you provided. We may need to ask some more questions at this stage.
Step 3
Provide the information we need
We may need amounts, dates or other details to put together an effective complaint. We can obtain a lot of information from the firms you were dealing with so we may ask for your permission to contact them on your behalf.
Step 4
Wait for an outcome
Once we have the information we will determine whether you have grounds to make a complaint, prepare a detailed complaint and issue this to the relevant party. We will deal with all queries and requests from the firm and where necessary challenge them on their findings.