FAQ

HOW CAN I SUBMIT A COMPLAINT?

Submitting a complaint is easy. Simply fill out our online form with information about the issue you're facing. Our team of experts will review your complaint promptly and provide you with guidance on the next steps to take. We may contact you to clarify details of your complaint using the method you prefer.

WHAT IS THE PROCESS FOR COMPLAINT RESOLUTION?

Our complaint resolution process involves a thorough investigation of the issue raised. We analyse the details provided, communicate with all parties involved, and work towards a fair and satisfactory resolution. Our goal is to address complaints efficiently and effectively to ensure customer satisfaction.

WHY CHOOSE CHARGEBACK FOR COMPLAINT MANAGEMENT?

ChargeBack stands out for its dedicated team of qualified practitioners who have extensive experience in regulated complaint handling. We prioritise professionalism, integrity, and customer satisfaction in every case we handle, providing expert guidance and support throughout the complaint management process.